Terms & Conditions

1. Introduction

Glooey is a trading name of Think Hatch Ltd, a registered company in the United Kingdom. By using Glooey’s services, you agree to the following Terms & Conditions, which govern the relationship between you (the “Client”) and Think Hatch Ltd (trading as Glooey). This agreement outlines our services and your responsibilities. Please review these terms carefully.

2. Services

Glooey offers social media management services, including content creation, scheduling, and client consultation. All services are detailed on our website. You agree to provide accurate information and grant us access to your social media accounts through secure methods for effective service delivery.

3. Payments

  • Payment Methods: We accept payments via Stripe and PayPal.

  • Fees: All services must be paid upfront. Recurring charges will occur monthly or yearly, depending on your plan. Prices are subject to change, but we will notify you in advance.

  • Late Payments: If payments are not made on time, services may be paused until payment is received.

4. Cancellations & Refunds

  • You may cancel your subscription at any time through your client portal.

  • A 14-day money-back guarantee applies to new subscriptions. If you are not satisfied within 14 days of your first post, you can request a refund.

  • Cancellations after the 14-day period will not be refunded, but future billing will be stopped.

5. Client Responsibilities

You must provide all necessary access to your social media accounts through a secure connection. Keeping passwords updated and notifying Glooey of any changes that may affect the delivery of services is your responsibility.
Clients are responsible for communicating business activities, such as behind-the-scenes updates, promotions, and upcoming events, to keep content fresh and aligned with ongoing activities.

6. Ownership of Content

Once full payment is completed, the client owns all the content created by Glooey. Glooey retains no rights over content after full payment has been received. You are free to use the created content across any channels or platforms.

7. Service Modifications

Glooey reserves the right to modify or discontinue services at any time. Clients will be notified in advance of any significant changes. Continued use of our services following such changes indicates your acceptance of these adjustments.

8. Limitation of Liability

Glooey is not liable for any indirect, incidental, or consequential damages resulting from the use of our services. Our liability will not exceed the amount paid by the client for the previous three months of service. In the case of multiple claims, this limit will not be increased. Clients understand that Glooey does not guarantee specific marketing results and that social media performance may vary.

9. Intellectual Property

The client grants Glooey a limited license to use provided branding and materials solely for the purpose of delivering social media management services. Misuse or unauthorized use of Glooey's intellectual property is prohibited.

10. Communication & Support

Support is provided via email and scheduled calls. Any changes to your social media accounts, promotional events, or business activities must be communicated promptly to ensure content remains aligned with your marketing goals.

11. Content Approval & Posting

Glooey will present content for client review before posting. It is the client’s responsibility to approve posts within the given timeframe to ensure they are published on time. If no response is received, Glooey reserves the right to proceed with posting the content as scheduled. Any revisions or changes requested by the client must be submitted at least 10 days in advance to allow enough time for editing.

12. Warranties & Disclaimers

Glooey does not guarantee specific outcomes such as increased followers or revenue. Our services are provided “as is” without warranties of any kind, either express or implied. Glooey is not responsible for third-party platform interruptions, disconnections, or other issues outside our control.

13. Governing Law

These Terms & Conditions are governed by the laws of the United Kingdom. Any disputes arising from this agreement shall be subject to the jurisdiction of UK courts.

14. Force Majeure

Glooey will not be liable for failure or delay in performing its obligations due to circumstances beyond its control, including but not limited to natural disasters, power outages, or changes in third-party platforms.

15. Indemnification

You agree to indemnify and hold harmless Glooey and its employees from any claims, damages, liabilities, and expenses arising from your use of our services, including any legal actions related to intellectual property, data breaches, or misuse of platforms.

16. GDPR & Data Handling

Glooey complies with GDPR requirements and ensures the protection of your personal data. By using our services, you consent to the collection and processing of your data in accordance with our Privacy Policy.

17. Changes to Terms

Glooey reserves the right to modify these Terms & Conditions at any time. Clients will be notified of any changes, and continued use of the service constitutes acceptance of the updated terms.

18. Termination & Disputes

Glooey reserves the right to terminate services if the client breaches these terms. In case of any disputes, both parties agree to attempt mediation before pursuing legal action. Disputes will be handled under UK law.
©Glooey. All rights reserved.
Glooey is a trading name of Think Hatch Ltd.


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